All Products must be returned in unused, unworn, unridden condition.
NO RESTOCKING FEES…EVER!
If your order arrives and it is not right, we’ll fix it…period. Doesn’t fit or your simply not happy with your item? Return any new, unused and unaltered item within 30 days of delivery of your item. We will issue a full refund to your original payment method. You are responsible for all shipping costs associated with getting your order back to our warehouse. A call to our Customer Service Department 320-351-7669 may help you avoid an unnecessary return.
Holiday Return Policy
Products ordered from October 1st through December 5th can be return through January 5th.
Return Shipping Options
For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment. All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $10 Service Fee.
Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. You’ll claim the inventory and get your new gear fast! If you paid with “Gear Bucks” rewards – the Gear Bucks that were earned will be subtracted from your refund. You are still responsible for return shipping costs on your original order back to us.
Please do not return goods to us C.O.D. Instead, you may use our quick and easy return process. Simply complete your Merchandise Return Form and enclose it with the items you wish to return in a secure package, apply the Authorized Return Label (ARS Label) to the package and take the package to any UPS Store®, Customer Center, Shipping Outlet, Drop Box or give it to any UPS driver. Keep the tracking number strip located on the lower portion of the ARS/Return Label for reference when tracking your package.
Used or Damaged Merchandise
Any merchandise which merchandise or parts that shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc.) or otherwise is in a condition other than it was received cannot be returned.
Apparel and Helmets
Apparel items must be packed as they were received and must include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to you at your expense.
Helmets must be shipped back in their original helmet bag, box and include all original paperwork and accessories.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 30%.
Each manufacturer has its own warranty policy. SkiDooOutlet.com will assist customers with their warranty; however, we do not provide any direct warranty on any item sold.
Most manufacturers offer an additional warranty. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance. Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence
Please let us know ASAP if any items ordered arrive damaged. Keep all original shipping containers and take pictures. Damaged goods claims are handled through the shipping carrier (UPS, FedEx, USPS) We will assist with these claims and ask that customers be patient.
- Login to “My Account”. Once you are within the “My Account” area of the website, click on “Order History” on the left-hand side of the page and find the order in question and click “View”.
- Select the item(s) you would like to return and choose the reason for returning each item.
- Select your return shipping method and follow instructions.
- Print your Return Authorization form and include it with your shipment back to SkiDooOutlet.com. You have 30 days from the day the RA is issued to return your merchandise. Please do not tape anything to the original product packaging! We need to get all products and their packaging back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. DO NOT use the manufacturer’s product box as the shipping container. It will arrive damaged and the package will be rejected. Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:
Centre PowerSports/Ski-Doo Outlet
43164 County Road 112
Sauk Centre, MN 56378
Please retain your return tracking information. We are not responsible for packages lost during return shipment. You will receive a confirmation email from SkiDooOutlet.com when your return is processed.
Questions / Concerns
If you have questions, give us a call at 320-351-7669.